Privacy Policy.

Orthians Polycraft LLP ("Orthians", "we", "our", or "us") is committed to protecting the privacy of our business clients, website visitors, and partners. This Privacy Policy explains how we collect, use, store, and protect information when you visit orthians.com or communicate with us.

1. Information We Collect

We collect information you voluntarily provide when you:

• Fill out our contact or enquiry form
• Message us via WhatsApp or email
• Subscribe to our newsletter or blog updates
• Place or discuss a bulk order with us

This may include your name, company name, phone number, email address, shipping address, and details about your product requirements. We do not collect payment information directly — orders are invoiced and paid through standard B2B processes.

We also collect non-personal technical data automatically, including your IP address, browser type, pages visited, and time on site, via cookies and Google Analytics (see Section 5).

2. How We Use Your Information

Information collected is used solely to:

• Respond to your product enquiries and send quotes
• Process and fulfil bulk orders
• Send order updates, invoices, and delivery information
• Improve our website experience based on usage data
• Send occasional product updates or announcements (only if you have opted in)

We do not use your information for unsolicited marketing, and we never sell or rent your data to any third party.

3. Sharing of Information

We do not share your personal information with any third parties except in the following limited circumstances:

• Logistics partners: Shipping name, address, and contact number are shared with courier and freight partners solely for the purpose of order delivery.
• Legal obligations: If required by law, regulation, or a court order, we may disclose information to the appropriate authorities.
• Business transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, with prior notice.

4. Data Storage and Security

Your information is stored on secure servers hosted in India. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your business contact information for as long as necessary to fulfil the purposes outlined in this policy, or as required under Indian law (including GST and invoicing records). You may request deletion of your data at any time (see Section 7).

5. Cookies and Analytics

Our website uses cookies — small text files placed on your device — to improve user experience and gather analytics data. Specifically, we use:

• Google Analytics: To understand how visitors use our website (pages visited, session duration, geographic location). This data is anonymised and aggregated. You can opt out using the Google Analytics Opt-Out Browser Add-on.
• Essential cookies: Required for basic site functionality such as navigation and form submissions.

You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

6. Third-Party Links

Our website may contain links to third-party sites (such as WhatsApp, LinkedIn, or courier tracking pages). We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies separately.

7. Your Rights

As a data subject, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at info@orthians.com. We will respond within 30 days.

8. Children's Privacy

Our website and services are intended for business clients and professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware of such data being submitted, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page will reflect any revisions. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out: